In the AZCA business district. Central business location with nearby metro and easy access to Royal Palace, Puerta del Sol, Santiago Bernabéu, and Chamartín Station. Reviewers consistently praise the modern stylish design, warm staff (Eva Serrano at front desk, Jorge, Fran, Moha at restaurant called out by name with personalized birthday/anniversary surprises and live violinist/belly dancer entertainment during special menus), excellent food and tea/coffee. People flag a few quirks: rooftop gym has not-all-equipment-working and runs cold, closets without shelves, only old-style USB outlets in some rooms.
Full-service hotels with conference space, suitable for both business and leisure.
Full Globalist treatment expected: complimentary breakfast, suite upgrade at booking when available, 4pm late checkout, welcome amenity (with birthday/anniversary surprises reported). Club lounge access where offered. 3 restaurants, 2 bars, rooftop fitness center.
Grand dame on Madrid's main boulevard; strong conference facilities and classic rooms. Moving from Cat 4 to Cat 5 in May 2026.